Sessions can vary in number in terms of how many are needed for a client. Generally, we will have 8 sessions together, and have a review at the end of each 4th session which reviews progress made. Some clients may have more than 8 sessions. Alternatively, some people may only need a ‘tune up’ and connect when they need to have a session with me.

You can have a session with me using your computer or other device such as a tablet or smartphone.  New counselling clients are to have a FREE 30 min consultation. Book here. 

When you send me your email address, I send you back a link which is an invite using Microsoft Teams. This is a secure and private platform that we can use to have sessions on. YOU DO NOT NEED TO INSTALL ANY NEW SOFTWARE ON YOUR PC. If you are using a mobile device you will need to install Microsoft Teams from your app store which is free. When you accept the invitation, a time slot is created in your digital calendar. Just before our scheduled session, you will be sent a reminder email. When it is time, you then open the link either in your email reminder or in the calendar reminder and it will take you to the meeting. You will be prompted to accept the app terms and conditions if it is your first time using Microsoft Teams. Once you have accepted, press “Join”. Your device will ask you for permission to use your camera and microphone. Please ensure that you grant these permissions and that your microphone and camera is set to “on” so that we can see and hear each other.

Here is a link to a tutorial.

Please visit our payments page.

• Cancelling a booking, late appointments and rescheduling
  Please give me 24 hours’ notice if you cannot make a scheduled appointment. I reserve the right to charge a cancellation fee if you fail to show up or if you give me less than 24 hours’ notice.  Please see Cancellation Policy.
  
  If you arrive late, I will not be able to extend the session, as other clients are likely to be following you. If you decide to leave early, I will still charge the fee for a full session unless previously arranged.
  
  You may reschedule your appointment (more than 24 hours’ notice) via the link which is listed on your appointment email.

• Applying for refunds
  If you request a refund (outside of the 24 hour cancellation window), and you would rather have a refund instead of rescheduling.  Please get in contact with lisa@thinkingfeelingmoving.com as soon as possible, your request will need to be in writing. Please state what the service was, and the date you are wanting the refund for.  We may enquire as to why you are seeking the refund so that we may improve our services.  We will make every effort to process your payment as quickly as possible.  Your financial institution can take up to 20 days for the refund to reflect in your bank account/ card. 

(With regards to counselling) As your counsellor I am committed to providing you with a safe, caring, respectful and supportive environment where you may discuss your concerns and any issues that may be distressing you.

Your confidences will be respected, and I will ensure they are not disclosed to other people unless authorized by you or the law dictates that I must. Exceptions to confidentiality include times when a serious crime may have been committed or is likely to take place and allegations of child abuse.

Confidentiality may also be broken if I consider that there may be a serious risk you may harm yourself or others or that you may be at risk of harm. In such cases I may solicit the assistance of other professionals to act on your behalf or to protect others who may be vulnerable. If this happens, I may try to seek your consent. If that consent is not forthcoming or circumstances make it impossible for me to get that consent, I will endeavour, when appropriate, to inform you about what action is being taken. If you have other professionals you would like me to keep in the loop, such as your GP, specialist doctors etc., you should provide me with their details so we can co-ordinate treatment and therapy. Any information we exchange will also be kept confidential. You will be required to fill out the Thinking Feeling Moving Consent Form

In order to provide you with the best possible service I may discuss your case with my supervisor or with professional colleagues at group supervision. This is a normal part of professional development for counsellors. If I do discuss your case, I will protect your anonymity by ensuring your name and any identifying details are not disclosed.

(With regards to Counselling and other services offered) Your data is stored very securely. I take a great deal of care to ensure that files are stored securely. I strongly advise that any documents which you store your end are also stored safely. For more information, please look at our Privacy Policy which is GDPR compliant.

You are able to email me if you need to contact me in between appointments. Our contact time should remain in our scheduled sessions. As I am often in sessions with clients, I may not be able to take your call, this is why it is better to email me.

If you are in crisis, please contact Lifeline Australia wide:

Lifeline Phone: 131114
Lifeline Text: 6PM- 12AM (AEST) 0477131114

If your life is in danger call 000.

If you are in crisis in the U.K. Please call:

Samaritans Phone: 116123
Emergency Phone: 999 or 112
Non-Emergency Phone: NHS 111