Our privacy promise is that we will aim for best practice in the handling of personal information, by following the privacy principles below unless authorised or required by law to depart from them.
The types of personal information we hold
We hold personal information about our own staff, as well as the contact details of suppliers and other types of professional associates. We also hold the contact details of individuals who have purchased from us; downloaded free materials from us; been a past client; made an enquiry about our publications, training or consulting services; and/or subscribed to our monthly eNews.
Information specific to Psychosexual Therapy and Counselling that we collect:
When you make initial contact with me, I collect the following information from you:
- Email address
- Mobile number
- Reason for your enquiry
When you choose to proceed from an enquiry for psychosexual therapy or counselling, I collect the following information on my registration form:
- Email address
- Mobile number
- Date of birth
- GP name and contact information
- Next of Kin
During your assessment session I will gather the following information from you:
- Mental health history
- Family history
- Current Medications
- Name and contact details of medical or mental health professionals managing you care
- Family History
- CORE-OM 34 assessment
Psychosexual and Relationship Therapy (in addition to the above)
- Gender identity
- Sexual orientation
- Relationship status
- Sexual health history
- Results of relevant medical tests
- PQ form
- Other assessments as deemed necessary
During your therapy I will keep brief notes of each session to record the content of the session and any homework tasks that may have been agreed.
How do I use this information?
I collect this information for the following reasons:
- To accurately identify you and the means of contacting you for the purpose of offering you psychotherapy.
- To identify all of the factors that may be contributing to the problem you are seeking help with.
- To monitor and measure the effectiveness of my service.
When you choose to proceed from an enquiry for Yoga classes or Yoga Therapy, I collect the following information on the Waiver and Release form:
- Phone number
- Pre-existing injuries or illnesses
- Emergency contact name and number
Yoga Therapy programme (in addition to the above)
- Occupation/ zest for work
- Formal medical diagnosis
- Family health history
- Hormone therapy
- Level of stress
- Sleep patterns
- List of other practitioners for health
- List of medications
- Ailments in the body
- Exercise routine
- Observations on breath, posture, movement, strength and balance.
Our third-party service providers
The contact details of individuals with whom we have a relationship (including our staff, and individuals who work for our clients, suppliers and others) may be held offshore, including ‘in the cloud’, by our third-party service providers.
Our third-party service providers are currently Office 365 for email (professional contacts) and Revolut (payment processing).
Financial information about individuals who have purchased via PayPal is held and processed on our behalf by PayPal. We do not know, or have access to, a purchaser’s debit or credit card or bank account information.
We use Google Analytics to measure how many people visit our website, how they found our site (e.g. organic search, clicking on a link from a tweet, or via an ad), which pages on our site they view, and whether they go on to purchase or download one of our products. This data is not shared with any other third party besides Google technical support (and then only if we require it). While Google Analytics does not directly identify users, as mentioned above we do collect the name and email address of individuals who download or purchase our products online.
Limiting our collections
We will only collect personal information if:
- it is for a lawful purpose that is directly related to one of our functions, and
- it is reasonably necessary for us to have the information
How we will collect personal information
We will collect personal information directly from the individual concerned unless it is unreasonable or impractical
We will not collect personal information by unlawful means
We will not collect personal information that is intrusive or excessive
We will take reasonable steps to ensure that the personal information we collect is relevant, accurate, up-to-date and complete
When collecting personal information, we will take reasonable steps to inform the person:
- what part of Thinking Feeling Moving will hold and/or have access to their personal information
- what it will be used for
- what other organisations (if any) routinely receive this type of personal information from us
- how the person can access their personal information held by us
- whether the collection is required by law, and
- what the consequences will be for the person if they do not provide the information to us.
We will enable anyone to know, upon request, whether we are likely to hold their personal information, and if so:
What type of information we hold about them
The purposes for which it will be used, and how they can access their own personal information.
Your personal details, the content of our sessions and my case notes will be kept confidential. I keep all my notes in encrypted secure files which only I have access to. Access to my files are outlined in my will, which is held by my professional supervisor, so that contact can be made with you in the event of me being incapacitated.
You may request a copy of your notes. Please submit your request in writing to email@example.com .
Exceptionally, where there is a risk of harm or when required by law. I may need to make limited disclosure of the content of our work to a third party. Wherever possible, and if it is considered appropriate, you will be informed of this. I am bound by law to report any link to terrorism or murder crimes. If you are threatening your life or the life of another I will initially seek your permission to contact your GP. If you do not give permission, I may still contact your GP, in the wider interests of your or another’s safety.
Please be advised that I will not provide a court report or present as a witness on your behalf at any court case relating to our work together.
To ensure good practice, counsellors’ work is regularly monitored in a clinical supervision, where the same rules of confidentiality apply as they do to client work. This is a professional requirement. I refer to my clients by their first name only in supervision. Your full name will not be disclosed. Any information that a supervisor receives is also treated as confidential and is subject to the same ethical criteria as our sessions.
From time to time I may wish to share my clinical experience by writing case studies, blogs or articles, or referring to my work during a professional training or learning session. Your identity and specific circumstances would be sufficiently disguised to ensure your anonymity.
We will take reasonable security measures to protect personal information from loss, unauthorised access, use, modification or disclosure.
We will take reasonable steps to ensure personal information is stored securely, not kept longer than necessary, and disposed of appropriately.
Where do we keep this information?
Any emails and or messages related to your therapy are kept on my password protected computer and devices. Your forms and notes are kept as electronic copies which are stored in a further password protected and encrypted space to which only I have access to.
How long is your file kept for?
I destroy computer records of your enquiry on completion of your therapy. I store your other notes which are password protected and encrypted for 7 years after our last session. This is in guidance from my insurers, after which they are destroyed. Your records are not classed as medical records or public records.
Access and amendment
We will allow people to access their personal information without unreasonable expense or delay
We aim to respond to requests within 30 days
Should you wish to access your data or have it destroyed before 7 years have elapsed you may submit your request to me in writing. Each application will be considered on an individual basis and any decision to provide access to or destroy your personal data will be reached only after consultation with my insurers and professional bodies.
We will allow people to update, correct or amend their personal information where necessary, to ensure it is accurate, relevant, up-to-date, complete or not misleading
Where possible, we will notify any other recipients of any changes
Before using or disclosing personal information, we will take appropriate steps to ensure that the information is relevant, accurate, up-to-date, complete, and not misleading
Use and disclosure
We will use or disclose personal information only for the primary purpose for which it was collected unless one of these applies:
- the person has consented
- it is for a directly related secondary purpose within the reasonable expectations of the person (for example, to issue a receipt or answer an enquiry about an online purchase), or
- it is to a related or associated company for the purpose of providing a service.
We do not use linked health records, nor do we use unique personal identifiers. It is not practicable for us to provide anonymous services.
Other trademarks and service marks appearing in this site are the property of their respective owners.
Single Copy License
Subject to all provisions herein, you may make one copy, by downloading, copying or printing, of the text, photographs, images, video and audio contained in this site on a single computer for your personal, non-commercial use only. However, any use of any portion of the Thinking Feeling Moving website, including downloading, copying or printing materials for your personal use, will indicate your consent and agreement to the terms stated in this notice. No right, title or interest in the material downloaded, copied or printed from this website is conveyed to you as a result of any such downloading, copying or printing, and such downloaded, copied or printed material may not be used for any commercial purpose. This is a licence, not a transfer of title of Thinking Feeling Moving’s material, and this licence is subject to the following restrictions:
(a) You may not reproduce, publish, transmit, distribute, perform, display, modify, create derivative works from, sell, rent or otherwise exploit this site or any of its contents without Thinking Feeling Moving’s prior written permission.
(b) You may not post, upload, display or otherwise transmit Thinking Feeling Moving’s materials to another website, including, but not limited to, any personal or commercial website.
(c) You agree to assist in the prevention of any unauthorised copying of Thinking Feeling Moving’s materials.
For your convenience, this website may contain links to other sites. Thinking Feeling Moving is not responsible for the privacy practices or the content of such websites, nor is it responsible for the availability of external sites or resources linked to this site. Thinking Feeling Moving does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Thinking Feeling Moving shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Notice to Web-Masters
Regarding the use of trademark names in metatags and/or hidden text, Thinking Feeling Moving has a no-tolerance policy. The use of trademarked names in metatag keywords is trademark infringement, and the use of trademarked terms in page text, metatags and/or hidden text to gain higher rankings from search engines is unfair competition. Framing the Thinking Feeling Moving website with links, advertisements and/or other information not originating from the Thinking Feeling Moving website is expressly prohibited.
Access to the Thinking Feeling Moving website and its content is provided without charge to users by Thinking Feeling Moving ‘as is’, and without warranty of any kind. Thinking Feeling Moving shall bear no responsibility or liability for any damages of any kind arising out of or in connection with the use, copying or display of content from this website.
I strive to do my utmost to protect your data. However, in the event of a personal data breach, the following actions will be taken.
- All breaches will be reported within 72 hours to the data protection officer deemed necessary.
- If the breach is likely to result in I a high risk of adversely affecting individuals’ rights and freedoms, I will inform those individuals without undue delay.
- A record of any data breaches will be kept.
Data Controller- Lisa McGarva
Data Processor- Lisa McGarva
By ticking the box upon booking an appointment, demonstrates your understanding and consent to the above.