Cancelling a booking and late appointments.
Please give me 24 hours’ notice if you cannot make a scheduled appointment. I reserve the right to charge a cancellation fee if you fail to show up or if you give me less than 24 hours’ notice. Please see Cancellation Policy.
If you arrive late, I will not be able to extend the session, as other clients are likely to be following you. If you decide to leave early, I will still charge the fee for a full session unless previously arranged.
You may reschedule your appointment (more than 24 hours’ notice) via the link which is listed on your appointment email.
You have the right to cancel the service which you have ordered. A minimum of 24 hours notice will need to be given if you are unable to attend the class and require a refund otherwise it is non-refundable. For rescheduling your appointment, you can do this through the link that was supplied to you in your booking confirmation email.
Bookings can be made online through www.thinkingfeelingmoving.com where clients can choose suitable timeslots at their convenience. Counselling sessions are recommended weekly. Yoga Therapy programme updates are recommended two weeks in, then monthly.
Payments are handled through www.thinkingfeelingmoving.com . Payment of fees listed for services are handled at the time of making an appointment. You will be sent an email with your appointment and another email with your receipt. We currently accept Master Card, Visa and American Express. Credit card payments are secured by SSL which encrypts your data in transit to ensure secure online transactions.
Payment of a service secures your booking.
Applying for refunds
If you request a refund (outside of the 24 hour cancellation window), and you would rather have a refund instead of rescheduling. Please get in contact with email@example.com as soon as possible, your request will need to be in writing. Please state what the service was, and the date you are wanting the refund for. We may enquire as to why you are seeking the refund so that we may improve our services. We will make every effort to process your payment as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/ card.
Case Notes and client files.
During counselling sessions, I may take brief notes. Information collected will be kept in a secure place. In addition, I will store session notes and outlines of treatment options etc electronically that is encrypted, and password protected in accordance with GDPR. Notes will be kept for seven years in accordance with legal guidelines for therapists in Australia. You may access the material recorded in your file upon written request and in accordance with privacy laws. It is recommended that files your end are also stored with password protection and are encrypted.
Assessment and therapy for Counselling
At the close of the initial 30 min session, I will discuss options with you and suggest possible pathways. In some circumstances, I may feel another counsellor/expert may be more appropriate for your needs and I shall endeavour to refer you to an appropriate person.
If we agree to continue working together, we will map out an appropriate treatment path for your needs. The Counselling Contract and Client Intake Form will need to be completed prior to Counselling taking place.
Yoga: Check with your Private Health Fund. You may be able to claim Yoga classes.
- NDIS if you are on a managed plan or are self-managed. This comes under ‘Improved Daily Living’.
- Doctors Health Fund (no provider number required)
- Phoenix Health
- GU Health
- St Luke’s Health.
If you would like to claim under NDIS or Health fund, please check your cover, then let me know and I will provide an invoice with the relevant information.
Making a complaint
If you have any concerns about the therapy you receive and we cannot resolve them together to your satisfaction you have the right to make a complaint to the professional bodies with whom I am registered. I can provide you with details. You have the right to complain about any service provided by Thinking Feeling Moving, and that any issue should be addressed to the practitioner first. If your complaint is not resolved, you are able to take the complaint to The Australian Counselling Association if it is a counselling concern, Yoga Australia if it’s a Yoga concern, or the IAYT if it is related to Yoga Therapy.
Confidentiality in counselling
As your counsellor, I am committed to providing you with a safe, caring, respectful and supportive environment where you may discuss your concerns and any issues that may be distressing you.
Your confidences will be respected, and I will ensure they are not disclosed to other people unless authorized by you or the law dictates that I must. Exceptions to confidentiality include times when a serious crime may have been committed or is likely to take place and allegations of child abuse.
Confidentiality may also be broken if I consider that there may be a serious risk you may harm yourself or others or that you may be at risk of harm. In such cases, I may solicit the assistance of other professionals to act on your behalf or to protect others who may be vulnerable. If this happens, I may try to seek your consent. If that consent is not forthcoming or circumstances make it impossible for me to get that consent, I will endeavour, when appropriate, to inform you about what action is being taken.
If you have other professionals you would like me to keep in the loop, such as your GP, specialist doctors etc., you should provide me with their details so we can co-ordinate treatment and therapy. Any information we exchange will also be kept confidential. You will be required to fill out the Thinking Feeling Moving Consent Form
In order to provide you with the best possible service, I may discuss your case with my supervisor or with professional colleagues at group supervision. This is a normal part of professional development for counsellors. If I do discuss your case, I will protect your anonymity by ensuring your name and any identifying details are not disclosed.
Non-Confidentiality in Counselling
In the case that I am seeing more than one party in a relationship, I cannot guarantee that everything will remain confidential.
Commitment and Responsibility
The counselling process requires commitment and a genuine desire to change. As your therapist, I am here to help you help yourself to the best of your abilities. However, you must be responsible for your own thoughts, feelings and actions.
Honesty and Boundaries in relation to Counselling
Counselling works best when you are open and honest. I will do my best to do this and expect you will do the same. Please ask questions if there is something you do not understand and let me know if your circumstances change or something happens that may affect the therapy progresses.
Therapy sessions can be emotionally and psychologically charged and it is important to recognise that our relationship is strictly professional in nature. It is also important for you to know that counselling will NOT involve any physical examination or any touching. Should you need a physical examination you will be referred to the appropriate medical practitioner.
Expectations in Counselling
- Results vary; this practice cannot guarantee the desired results.
- This practice does not guarantee single session success, nor does it guarantee that only one session is needed to resolve an issue, although often this is the experience of our clients.
- The success of any session depends greatly on the client’s willingness and desire to affect change in themselves, regardless of what may arise within a session.
- Sometimes clients will discover, after having therapy, that they don’t want to change the presenting issue; this is normal and OK.
- The practitioner will do everything in their power to ensure your success; success may include changes in behaviours or feelings and may be different to what was expected.
- The practitioner will not make you change.
- Expectations may not match the actual outcome of any therapeutic session.
- You have other choices from which to seek assistance regarding your specific concerns, and you have chosen Thinking Feeling Moving to assist you.
- Counselling Therapy is not a replacement for medical treatment or psychiatric services. You may be recommended to seek medical assistance before continuing therapy.
- The practitioner does not treat, prescribe for, or diagnose any condition.
- In some cases, it may be necessary for the practitioner to respectfully touch parts of your body such as shoulder(s), arms, legs, forehead, etc. To assist you during face to face sessions; you give the practitioner permission and consent to do so.
- You agree to participate in each session to the best of your ability.
- You agree to participate in any out of session activities discussed in session to the best of your ability.